Main Question - Posted From Guest:

Guest Says:
You have to have an ipod icon otherwise you may have a problem witheither your ipod or the ipod wire/connection.

Joe Says:
You probably aren't waiting long enough for itunes to display the icon. On mine it takes around 45 seconds to a minute after connecting my ipod before the icon will actually show on the left side of itunes, it will say "owners ipod" when it appaers.